Phone numbers relate to a specific user, and can only be set in a User profile. To prevent all agents using this template from adding their own phone numbers in the client, check the read only option. You can still add phone numbers by editing a user's profile on the Manage Users page.
The Phone Number panel contains the following controls:
| Name | Description |
|---|---|
| Phone Numbers
Phone numbers |
This field list displays the phone configuration along with the user-created telephone numbers.
 Note You can rename the phone number by clicking the corresponding items. |
| Phone name | Use this field to specify the name of the telephone for the corresponding phone. |
| Phone Number
Phone number |
Use this field to specify the telephone number for the corresponding phone configuration. |
| Button | Description |
|---|---|
| Add | Clicking Add creates a new item in the Phone Number list. |
| Remove | Clicking Remove deletes the item from the Phone Number list. |